Terms of Service

1. Acceptance of Terms

By creating an account, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

2. Services Description

Vennue provides property intelligence and analytics solutions, including:

• Interactive 3D property visualization and digital twin technology
• Visitor activation and engagement tracking through QR codes, NFC, and digital touchpoints
• Real-time analytics dashboards and behavioral intelligence reporting
• Environmental and contextual data integration for properties

3. User Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account. You represent that all information you provide is accurate and current.

4. Data Collection and Use

Our Services collect visitor engagement data, property interaction analytics, and contextual environmental information. By using our Services, you consent to our data collection practices as described in our Privacy Policy. Property owners and managers are responsible for ensuring appropriate visitor consent and compliance with applicable privacy laws.

5. Intellectual Property Rights

Vennue retains all rights, title, and interest in the Services, including all software, technology, analytics methodologies, and visualizations. You are granted a limited, non-exclusive, non-transferable license to access and use the Services in accordance with these Terms. Our trademarks, logos, and brand elements may not be used without written permission.

6. Customer Data Ownership

You retain ownership of all data you upload to our platform, including property information, floor plans, and visitor data collected through your implementations. Vennue may use aggregated, anonymized data for analytics, product improvement, and industry insights, but will not share your identifiable proprietary data with third parties without your consent.

7. Prohibited Uses

You agree not to:

• Use the Services for any illegal purpose or in violation of applicable regulations
• Attempt to reverse engineer, decompile, or extract source code from our platform
• Interfere with or disrupt the integrity or performance of the Services
• Collect visitor data without appropriate consent or legal basis
• Resell, redistribute, or provide access to the Services to unauthorized third parties

8. Service Availability and Support

While we strive to maintain high availability, we do not guarantee uninterrupted access to the Services. We may perform scheduled maintenance, updates, or modifications that temporarily affect service availability. We will provide reasonable notice for planned maintenance when possible.

9. Fees and Payment

Fees for our Services are set forth in your subscription agreement or order form. All fees are non-refundable except as required by law or explicitly stated in your agreement. We reserve the right to modify pricing with 30 days' notice for renewals.

10. Termination

Either party may terminate your subscription according to the terms of your agreement. We may suspend or terminate your access immediately if you violate these Terms. Upon termination, you will retain access to export your data for 30 days, after which we may delete your information in accordance with our data retention policies.

11. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU USE THE SERVICES AT YOUR OWN RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENNUE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold Vennue harmless from any claims, damages, liabilities, and expenses arising from your use of the Services, your violation of these Terms, or your violation of any rights of third parties, including privacy rights of visitors to your properties.

14. Governing Law and Disputes

These Terms shall be governed by the laws of the jurisdiction where Vennue is incorporated, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration in accordance with commercial arbitration rules, except where prohibited by law.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Services. Your continued use of the Services after such notice constitutes acceptance of the updated Terms.